privacy policy

BUSINESS INFORMATION

Business Name: SD Developers
Brand: Toontopia
Address:
Door No. 315F, Sunny Avenue by SD Developers
Koodapuzha Desom, Chalakudy
Thrissur, Kerala - 680307, India
Email: fun@toontopia.in
Phone: +91 987 654 3210

INFORMATION WE COLLECT

We collect certain information to provide and improve our services.

Personal Identification Information

We may collect personal information from users when they:

• Create a parent account
• Book tickets for the play area
• Subscribe to newsletters
• Upload content
• Participate in community features such as comments or discussions
• Contact customer support

Personal information collected may include:

• Name
• Email address
• Phone number
• Login credentials
• Billing details related to ticket purchases

Users may visit certain parts of the website anonymously; however, some services such as bookings and account access may require personal information.

Payment Information

Payments made on the website are processed securely through Razorpay, a third-party payment gateway.
Toontopia does not store full credit card or debit card details on its servers. Payment data is handled in accordance with Razorpay s security and compliance standards.

Non-Personal Identification Information

We may collect non-personal information whenever users interact with our website. This may include:

• Browser type
• Device information
• Operating system
• Internet service provider
• Technical usage information

This information helps us improve the functionality and performance of the website.

COOKIES AND TRACKING TECHNOLOGIES

Our website may use cookies and similar technologies to enhance user experience. Cookies may be used for:

• Website functionality
• User session management
• Analytics and performance monitoring
• Marketing optimization

We may use tools such as:

• Google Analytics
• Meta Pixel
• Marketing automation tools

Users can configure their browser settings to refuse cookies or alert them when cookies are being used. Some parts of the website may not function properly if cookies are disabled.

HOW WE USE COLLECTED INFORMATION

Toontopia may use the collected information for the following purposes:

Service Delivery

• Process ticket bookings
• Manage parent accounts
• Provide access to play area services

Customer Support

• Respond to user inquiries
• Provide service assistance
• Resolve issues related to bookings

Personalization

• Improve the user experience
• Customize website interactions

Marketing Communication

• Send newsletters and promotional updates (with user consent)
• Inform users about offers, events, or activities

Users may unsubscribe from marketing communications at any time.

Platform Improvement

• Analyze website usage
• Improve services and user experience
• Develop new features and offerings
• Website functionality
• User session management
• Analytics and performance monitoring
• Marketing optimization

DATA SECURITY

We implement appropriate security measures to protect user information from:

• Unauthorized access
• Data alteration
• Disclosure or misuse
• Data destruction

While we take reasonable precautions, no online system can guarantee complete security. In the event of a security incident, appropriate steps will be taken to protect user data.

SHARING OF INFORMATION

Toontopia does not sell, rent, or trade personal information to third parties. However, we may share information with trusted service providers such as:

• Razorpay for payment processing
• Zoho CRM for customer relationship management
• Marketing automation platforms
• Analytics providers

We may also share aggregated, non-identifiable information for analytical or operational purposes. Information may also be disclosed if required by law or government authorities.

DATA RETENTION

We retain personal information only for as long as necessary to:

• Provide services
• Maintain business records
• Comply with legal obligations
• Resolve disputes

Certain transactional records may be retained even after account closure where legally required.

USER DATA RIGHTS

Users have the following rights regarding their personal data:

• Right to Access - Request a copy of your personal data
• Right to Correction - Update inaccurate or incomplete information
• Right to Deletion - Request deletion of your personal data
• Right to Data Portability - Receive your data in a structured format
• Right to Withdraw Consent - Opt out of marketing communications

Requests can be submitted via email to: fun@toontopia.in

CHILDREN S PRIVACY

• Toontopia services are intended to be accessed by parents or legal guardians.
• Children should not independently create accounts on the website.
• We do not knowingly collect personal information directly from children.

CHANGES TO THIS PRIVACY POLICY

SD Developers reserves the right to update this Privacy Policy at any time. Users are encouraged to periodically review this page to stay informed about how their information is protected. Continued use of the website after changes to the policy constitutes acceptance of those changes.

ACCEPTANCE OF THIS POLICY

By using the Toontopia website, users acknowledge and agree to this Privacy Policy. If you do not agree with the terms described in this policy, please refrain from using the website and services.

CONTACT INFORMATION

If you have any questions regarding this Privacy Policy or data practices, please contact:

Toontopia
SD Developers
Door No. 315F, Sunny Avenue
Koodapuzha Desom, Chalakudy
Thrissur, Kerala - 680307
Email: fun@toontopia.in
Phone: +91 987 654 3210